Here we've answered 10 of the most common questions we've been asked so far!

Yes you can move to any other available slot as long as you give us at least 48 hours notice.  Just remember we only have Santa for limited dates and we are expecting to sell out!

If you want to change your booking please let us know and we will tell you what we have left.

Yes the call will just be for you, the children you have booked for and your family.

There are no group calls!  Each Santa Zoom Call is personal and unique to your group!

We can do our Santa calls on other platforms such as Facebook Messenger, WhatsApp or FaceTime.

However our Santa Calls do work the best on Zoom.  We have personalised screen graphics, interactive games and multiple cameras which isn’t possible to replicate on other platforms.


If you want your call to be on any other platform just let us know!

We’ve had this one a lot!

No! No! No! No! No!

At Santa Zoom call we wanted to do something different and combine the amazing experience of personally chatting to Santa with some Christmas magic and entertainment from Darren.

Dazzling Darren is just helping Santa this year.  Darren will host the call, get everybody in and ready, do some magic and check the naughty and nice list.

Then he’ll hand over to Santa for the rest of the call.  Darren has worked with our Santa at many children’s events over the last few years and so he knows him well and they are helping each other for Christmas 2020!

Once you have confirmed your booking we will send you a form to fill in with lots of information that Santa might use.

Favourite things, Christmas wishes and names of siblings.  That kind of thing.

The great thing about Zoom calls is we can speak ahead of time to make your Santa Zoom Call more personal than any other meeting with Santa!

Yes but you’ll probably need to book 2 slots.

Our calls are all 12-15 minutes long so for 5 children this means 3 minutes each with Santa.

That is plenty time but if there are more children they probably wouldn’t get enough time to tell Santa all the things they want.

If you do want a larger group size we can accommodate special requests so please get in touch

You will receive your Zoom link 7 days before your call with Santa so don’t worry!

We will also contact you personally the day before your call to check everything is in place!

Yes you can.

We welcome other people joining the call to watch the experience.

You’ll be responsible for the Zoom link and can send it to others if you wish.

Just remember that if there are children on those other devices Santa might not have time to speak to them and we don’t want to leave anyone out.

Also make sure they know not to leave Coronation Street on in the background or any other noise that might distract the kids from Santa.


Blind panic like Arnie trying to get his son a Turboman in Jingle All The Way!

Okay not really.  We have all bookings recorded and we would get in touch with you anyway but you can just message us and we will resend your link.

We genuinely got asked this!

The cool thing about our calls is they are in your home no masks required.


We do however strongly encourage Christmas jumpers, festive PJ’s and anything else to get into the spirit of the season!

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